PRIVACY POLICY
Effective Date: 2024.05.00
1. Introduction
2. What Information Do We Collect
3. How We Use Your Information
4. How We Share Your Information
5. Cookies and Related Technologies
6. International Data Transfers
7. Retaining and Deleting Personal Information
8. Our Policy Concerning Children
9. Links and Third-Party Services
10. Security of Your Information
12. Amendments
13. Contact Us
Appendix. SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC
Click HERE or Scroll down for the California Notice for California Residents
1. Introduction
KRAFTON Inc. (“we”, “our”, “Company” or “us”) collect, use, and process information about you (“you”, “user”, or “player”). We provide various services related to this website(“Website”). This Privacy Policy (“Policy”) covers the personal information that is provided, collected, or generated when you access, use or subscribe to our Website, except where separate privacy policies or terms and conditions apply. This Policy explains the rights and choices you have with respect to this data, and how you can communicate with us. This Policy does not apply to and cannot control activities when you click or visit other sites from our Website.
We will occasionally update this Policy. When we do, we will revise the effective date above. While we will periodically inform you of this Policy or any material changes to it, your continued use of our Website after such changes means you accept the Policy as revised. We encourage you to periodically review this Policy to stay informed about how we collect and process your personal information. From time to time, we may ask you to confirm your acceptance of this Policy when we offer our Website.
2. What Information Do We Collect
We will collect the following categories of information that may directly or indirectly identify or describe you or your device or information that may be reasonably capable of being associated with or reasonably linked to you or your device. The information you provide to us may differ depending on the circumstances. For example, these include:
1) Identifiers such as nickname, channel name, IP address, email address, social media information (*)country of residence, language, nationality, etc.
2) Game or Channel information(such as platform you play, links to content channels you use, channel performance, etc.)
(*) When you access our Website using your platform account, we collect certain information from the third-party platform provider, such as your platform profile/account, consistent with the terms of the third-party platform and your privacy settings thereon.
We use this data to operate and improve our Website.
3. How We Use Your Information
We use the collected information for a variety of purposes, primarily, to provide the Website to players like you and to improve the quality of our Website. These include:
1) To operate and provide our Website;
2) To develop new games, improve the quality of our Website, and fix bugs;
3) To manage inquiries and requests from you
4) To provide advertising information and other information on marketing and promotional events and surveys;
5) To track usage patterns, analyze trends of users, and calculate statistics on Website;
6) To prevent, detect, identify, investigate, and respond to potential or actual claims, liabilities, prohibited behavior, cheating, hacking or criminal activity; and
7) To comply with and enforce legal requirements, agreements, and policies.
Most of the time, our processing of your personal information is necessary to respond to you or process your request. We may also process your information to comply with a relevant legal obligation. From time to time, we may ask for your consent to use your information for specific reasons. Where consent was provided and is required, you may withdraw your consent at any time by contacting us at the address provided in this Policy.
We share certain personal information with third parties to provide our Website to you, including service providers that process personal information on behalf of us to provide our Website to you, like customer support and to manage our community. Some examples of these third parties are provided below. But we do not share your information with third parties for cross-context behavioral advertising.
1) Cloud computing service providers to provide cloud storage services;
2) Marketing platforms and providers of analytics services relating to player behavior, in order to tailor the Website and to conduct marketing activities; and,
3) Customer service providers to answer users’ inquiries
We may share your information where such disclosure is essential to comply with a legal obligation or a lawful data access request, pursuant to a merger or acquisition, with our affiliates (LIST of our affiliates) for the purposes described in this Policy, or where you have otherwise provided your consent or at your direction.
5. Cookies and Related Technologies
Our website is committed to your privacy and does not employ cookies for analytics and advertisement, such as Google® Analytics. This means we do not track your movements within our site or analyze your site usage data. Our approach ensures that your experience on our website is not customized using such technologies, and all features are fully accessible without the need for cookies.
6. International Data Transfers
We operate globally and, to provide Website, may transfer your data to countries and other regions outside of the country where you are located. If your personal information is transferred, stored or processed by us, we take reasonable steps to safeguard the privacy of your personal information, including entering into confidentiality and standard contractual clauses with vendors where appropriate. Additional information concerning the international transfer of your information is available depending on your region. See the supplemental terms section below for more information.
7. Retaining and Deleting Personal Information
In principle, we will remove your personal information without delay after the purpose of collecting personal information is achieved. Personal information stored in physical form will be shredded or incinerated, and personal information stored electronically will be removed using technical measures in a way that the information cannot be reproduced. However, we may retain your personal information even after you have closed your account with us or we have ceased providing Services to you, if retention of your personal information is reasonably necessary to comply with our legal obligations, meet regulatory requirements, resolve disputes, prevent fraud, cheating or abuse, or enforce this Policy or any other agreement we may have with a player.
8. Our Policy Concerning Children
We do not knowingly collect, use or share any information about children under 18 without verifiable parental consent or as permitted by law. If you are a parent or guardian and you believe your child has provided us with information, you can contact us and request your child’s information to be deleted from our system. When we process the information of a child under 18, we will be obtaining consent from parents or guardians for the collection of personal information from their children before they are using our Website.
9. Links and Third-Party Services
If you click on a link to a third-party website, including, without limitation, an advertisement, you will leave our website and go to the website you selected. Because we cannot control the activities of third parties, we cannot guarantee that they will adhere to the same privacy and security practices as we do. We encourage you to review the privacy policies of any other service provider from whom you request services. If you visit a third-party website that is linked to our Website, you should consult that site’s privacy policy before providing any personal information.
10. Security of Your Information
We have put in place appropriate security measures, including encryption and de-identification, to protect your personal information. In addition, we limit access to your personal information to those employees, agents, persons, or companies who have a business need to know or access the information. They will only process your personal information on our instructions, and they are subject to a duty of confidentiality where appropriate. Please note, however, that no data transmission over the internet is 100% secure, and that complete security of any information we collect and use therefore cannot be guaranteed.
11. Your Privacy Rights
Subject to limitations in applicable law, you are entitled to object to or request the restriction of processing of your personal information, and to request access to, rectification, erasure, and portability of your own personal information. To make a request concerning your rights or if you have any other question, please contact us by sending an email to the address specified in the “13. Contact Us” section. We respond to all requests we receive from individuals wishing to exercise their data protection rights in accordance with applicable data protection laws.
12. Amendments
We may amend, at our discretion, any portion of this Policy at any time by posting or displaying the amended Policy on our Website. If we make material changes, we will post a prominent notice on our Website or give you other reasonable notice before any material changes take effect. All other changes are effective upon posting.
13. Contact Us
If you have any questions about this Policy, or your dealings with our Website, please contact us by sending an email to [email protected].
Appendix. SUPPLEMENTAL TERMS – JURISDICTION SPECIFIC
This portion of our Policy applies to residents of the jurisdictions indicated below. In the event of a conflict between the Policy and this section, this section supersedes and controls.
1. EEA and UK
If you are in the European Economic Area (EEA) or the UK, you may lodge a complaint with an applicable data protection authority for your country or region where an alleged infringement of applicable data protection law occurs.
Our representative in the EU is VeraSafe Netherlands BV, located at Keizersgracht 555, 1017 DR Amsterdam, Netherlands. To contact them, please use the form available here::
https://verasafe.com/public-resources/contact-data-protection-representative
Our representative in the UK is VeraSafe United Kingdom Ltd., located at 37 Albert Embankment, London SE1 7TL, United Kingdom. To contact them, please use the form available here:https://verasafe.com/public-resources/contact-data-protection-representative
1) International Data Transfer
If we transfer your data outside of the EEA to a country that is not recognized by the European Commission as ensuring an adequate level of data protection, we endeavor to apply suitable measures to safeguard your personal data in accordance with applicable data protection and privacy laws. These safeguards may include data transfer agreements implementing the latest standard contractual clauses (a form of data transfer agreement pre-approved by the European Commission as providing adequate safeguards for personal data). You may ask for a copy of such appropriate measures by contacting us as set out in this Policy. We otherwise transfer personal data with consent; to perform a contract with you; or to fulfill a compelling legitimate interest in a manner that does not outweigh your rights and freedoms.
2) Your Privacy Rights
You have a right to lodge a complaint with the appropriate data protection authority if you have concerns about how we process your personal information. The data protection authority you can lodge a complaint with may be that of your habitual residence, where you work, or where we are established.
United States
1) Privacy Rights for United States Users
Several U.S. states provide their residents with rights to:
a. Confirm whether we process their personal information;
b. Access and delete certain personal information;
c. Take their data from one location to another (data portability);
d. Opt-out of personal data processing for targeted advertising and sales;
e. Correct inaccuracies in their personal information, taking into account the information’s nature processing purpose;
f. Opt-out of profiling in furtherance of decisions that produce legal or similarly significant effects.
To exercise any of these rights, please email us at [email protected]. To appeal a decision regarding a consumer rights request, follow the instructions in the written notice we will provide to you.
Nevada provides its residents with a limited right to opt-out of certain personal information sales. Residents who wish to exercise this sale opt-out rights may submit a request to this designated address: (e-mail: [email protected]). However, please know we do not currently sell data triggering that statute’s opt-out requirements.
2) California
If you are a California resident, you may have additional rights as detailed below. Within the preceding 12 months, we have collected or disclosed the following categories of personal information about you:
a. Identifiers such as, nickname, channel name, IP address, email address, social media information (*)country of residence, language, nationality, etc., to provide or operate Website.
b. Game or Channel information(such as platform you play, links to contents channels you use, channel performance, etc.)
(*) When you access our Website using your platform account, we collect certain information from the third-party platform provider, such as your platform profile/account, consistent with the terms of the third-party platform and your privacy settings thereon.
We determine the retention period for each of the categories of personal information listed above based on our business or commercial purposes for obtaining the information, our legal or regulatory requirements applicable to such information, and in relation to litigation or to protect our rights.
– Your California Privacy Rights
You may exercise the following rights at any point in time in connection with your personal information. To exercise such rights, please email us at [email protected] or visit our support page to request your rights.
Please note that at least your email address will be required to submit a request, and additional information may be required so we can verify you. If you exercise your rights via email, you must specify the right(s) you wish to exercise.
We will verify your identity and respond to your request within 45 calendar days. If necessary, we may take up to an additional 45 days to respond, for a maximum total of 90 days from the day the request is received, in which case we will notify you to explain the reason for the delay.
a. Right to Know & Right to Access
You have the right to request the following information from us up to two times within a 12-month period:
– the categories of personal information that we have collected from you over the past 12 months, and the specific pieces of personal information we have collected from you;
– the categories of sources from which personal information was collected;
– the business or commercial purposes for which personal information is collected;
– the categories of personal information that we have disclosed for a business purpose or sold during the past 12 months, and
– the categories of third parties to whom the information was disclosed or sold (if applicable).
b. Right to Delete
You have the right to request that the personal information collected from you be deleted.
c. Right to Correct
You have the right to correct your personal information. You can edit your personal information via the in-game “Setting” menu or email to [email protected].
d. Right to Non-Discrimination
You have the right not to be discriminated against for exercising these privacy rights.
e. Right to opt-out of Selling and Sharing
You have the right to opt-out of the selling and sharing of your personal information as defined by California law by requesting that your personal information not be sold or shared in any form. With respect to targeted advertising, you can control the sharing of your personal information for targeted advertising purposes through our website by opting out from advertising cookies through the cookie banner.
HOWEVER, WE HAVE NOT “SOLD” PERSONAL INFORMATION TO THIRD PARTIES AS THAT TERMS IS DEFINED BY THE CCPA WITHIN THE PAST 12 MONTHS. ALSO, WE HAVE NOT “SHARED” PERSONAL INFORMATION WITH THIRD PARTIES FOR THE PURPOSE OF CROSS-CONTEXT BEHAVIORAL ADVERTISING.
f. Rights for California Minors
Minors under the age of 16 have the right to request the deletion, correction or copies of information publicly posted by you, such as on forums or bulletin boards.
g. Shine the Light
You have the right to request the categories of the personal information that we disclosed to third parties for their direct marketing purposes during the past 12 months and information on the relevant third parties. Furthermore, you may also request that your personal information not be disclosed to third parties for their direct marketing purposes.
h. Limit Use and/or Disclosure of Sensitive Personal Information
You have the right to limit our use of your sensitive personal information. However, WE DO NOT USE YOUR SENSITIVE PERSONAL INFORMATION for purposes that require us to offer this limitation option. If we collect your sensitive personal information, we will get your consent.
– Authorized Agent
You may designate another person or entity (“authorized agent”) to act on your behalf in connection with your request for rights that are guaranteed by the CCPA. An authorized agent is a natural person or business entity registered with the Secretary of State to conduct business in California that you have authorized to act of your behalf to make a request to know or to delete.
In order to use an authorized agent for your request, we require that you provide signed permission to your agent. Your authorized agent can submit a request to know or delete by sending an email to [email protected]. If you contact us, we can offer you an authorized form for your agent to submit.
The above requirement does not apply should your agent have power of attorney pursuant to Probate Code sections 4000 to 4465. Please note that we may deny a request from an agent that does not submit proof that they have been authorized by you to act on your behalf. Under the CCPA, your agent is responsible for implementing and maintaining reasonable security procedures and practices to protect your information and use your personal information only for the purpose of fulfilling your request.
If you have any questions about this Policy, or about exercising your rights described above, you can contact us by email at [email protected].
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